The Customer Experience Show featuring a Social Business chat between Nikhil Govindaraj and Robert Lavigne

Top Social Business Tweet with 50+ ReTweets and counting

Every so often, I get asked to be a guest panelist on The Customer Experience Show. I was thrilled to be part of Episode 70 as the topic of discussion was Social Business and Moxie Software. This episode features an insightful chat between myself and Nikhil on a topic we are both passionate about. More importantly, it shows that customer experience is at the core of a company's Social Media success.


Nikhil Govindaraj is Vice President of Products at Moxie Software. In this role Nikhil is responsible for all aspects of Product Management and Engineering including strategy, design, development and quality assurance. Nikhil brings Moxie more than 13 years of experience in contact center management. Nikhil joined Moxie Software, then Talisma, in 2000 and has served in several key roles within the organization including Product Management and Sales Engineering. Nikhil earned his MBA in Systems and Marketing from Symbiosis, India.